Here's what we recommend:

  • First, check to see if the email is in your spam folder.
  • If you can't find it in your spam folder, then try the Forgot Password option on the login page.

Sorry about that! On rare occasions our emails go to spam, or aren't delivered at all. So, please wait for some time before you try again. If you still haven't received the email after following the above steps, get in touch with our support team by sending an email to hello@locationiq.com. We're always happy to help.